WELCOME TO CLUBWWW1 A Division of Service on Sight Research & Consultancy Inc.   We are pleased that you have decided to join Clubwww1 and hope that you have a happy and successful career with us.   The Clubwww1 Manual provides some background to the importance we place on Customer Service, which is an absolute priority in our business.  It covers aspects of employment terms and conditions and our approach to employing and developing our greatest asset, our staff.   The manual gives you a wide range of important information that you will need during your career with us, in short we want you to know what you expect from us, and we want you to know what we will expect from you, together working toward joint objectives and joint goals ensures our joint success.   Clubwww1 is one of the largest content service providers in the world, with over 1400 website domains and over 6,000 products and services form the leading international brand names.  Clubwww1 links customer with vendors, whilst at the same time providing sales development, distribution and management training.  Business management together with internet service training allows Clubwww1 to make its business model available to everyone.   The company’s strategic objectives are reflected in its marketing strategy, which is to strengthen Clubwww1 position as the market leader in the field, whose leadership is defined as:   1.)  Size: resources, global reach and market share 2.)  Performance:   standard of service offered to clients 3.)  Range of Service: care and non-care 4.)  Ability to Innovate:  develop new business ideas, models and services 5.)  Competitive Advantage - value of services delivered to clients   Shared values are …   1.)        To provide the highest quality of service.  We value enduring relationships based on understanding customer needs by recruiting, sourcing and training the best staff – we achieve our goals.   2.)        Working as one team towards one set of clearly defined objectives.  A Team extends beyond national boundaries.   Innovation – our business is in constant change, our future success relies upon   creativity of our staff. Involvement – understanding how strategic direction translate to individual contribution. Profitability – to ensure our future, safeguard jobs and be in a position to invest in the latest systems and technology by providing a realistic return to our shareholders, whilst maximizing revenue potential for our clients.   Business View Your best asset is your people.  Your time is a major investment in the lives of others   Success = your time + people (Investment + asset)   Don’t walk behind me I may not lead Don’t  walk in front of me, I may not follow Walk beside me so that We may share our thoughts Carry out our objectives Reach our targets and surpass our goals   One team – One goal
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